Exercise the highest level of professional and ethical behavior.
Treat people with respect and dignity. Listen actively. Communicate in a timely and forthright manner. Never undermine colleagues.
Ask for and welcome help; offer and give it freely. Mutually resolve ambiguity and conflict.
Make commitments responsibly and always keep our word. Be candid while building shared understanding.
Set high aspirations, plan responsibly, and honor all commitments.
Learn It, Do It, Share It.
Be curious. Seek, share, and build upon experiences and lessons learned.
Live Our Culture
Embrace, embody, and actively contribute to our Vision, Values & Covenants. Nurture a proud legacy.
A Customer is not dependent on us —
we are dependent upon him/her.
A Customer is not an interruption of our work —
he/she is the purpose of it.
A Customer does us a favor when he gives us the opportunity —
we are not doing the favor by serving him/her.
A Customer is not someone to argue or match wits with —
nobody has ever won an argument with a customer.
A Customer is a person who brings us his/her wants —
it is our job to handle them profitably for him/her and for ourselves